Terms and Conditions

 

Welcome to the Terms and Conditions page of softshopcloud.it. Before using our website and purchasing our product, we kindly ask you to carefully read the following terms and conditions. Accessing and using our website implies acceptance of these terms and conditions.

1.  Sales Conditions
 1.1. License Type We offer a single type of cloud-based license called Softshop Cloud, accessible via a browser at cloud.softshop.it. It is a cloud-based license that cannot be downloaded, and registration on the aforementioned website is required for its use. 1.2. Payment Methods We accept payments through PayPal, bank transfer, and credit card. If you choose to pay by credit card, you will be required to subscribe using Stripe. With the subscription option, the payment will be automatically renewed annually. For other payment methods, full payment is required at the time of purchase. 1.3. Delivery and Installation After completing the payment, no installation is necessary as the program can be accessed via a browser. The customer will be provided with a username and password for access. If you have already tried the demo version of the program and obtained login credentials, you can continue using the same credentials after purchasing the license. 1.4. Return Policy Please note that we do not accept returns for Softshop software licenses. We encourage you to carefully evaluate the specifications and features of the software before making a purchase. If you have any questions or concerns, feel free to contact our customer service. 1.5. ​Terms and Conditions of Sale for the Electronic Invoice Module with Aruba. The service offered by Ottobyte involves managing electronic invoices through our software, using the internet in conjunction with Aruba’s interchange service. The module has been designed to work with Aruba’s WebApi service. Once the module is purchased, the software will have the capability to interface with Aruba’s server. The module’s duration is tied to the fiscal year. For example, if the plan is purchased on June 30, 2024, it will expire on December 31 of the same year. To operate this module, activation of Aruba’s electronic invoicing service is required.In the event of service termination, users must provide written notice no later than two months before December 31 of each year. This notice should be sent both to us and to Entaksi. It’s important to note that the termination deadline always aligns with the fiscal year, regardless of the service purchase date. For instance, if the purchase is made in May, the termination notice must still be submitted by December.We regularly back up electronic billing information. However, if users wish to switch to another service provider, they are responsible for independently migrating their invoices to the new platform. This can be done by accessing the user area and importing the invoices into the new system. Please be aware that Ottobyte assumes no responsibility for the invoice migration process to other providers.We encourage users to carefully read and understand these terms and conditions before using our electronic billing service. Continued use of the service implies acceptance and adherence to these terms. 1.6 Softshop Cloud Backup Terms and Conditions. We would like to inform you that our company does not provide any guarantee regarding the backup of Softshop Cloud data. Therefore, we are not obliged to reimburse any data loss and we declare ourselves exempt from any liability for damages resulting from the lack of backups.

2. ​Payment Conditions
 We offer various payment options to allow our customers to choose the most convenient solution for them. The accepted payment methods are as follows: 2.1.1 Credit Card: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. During the purchasing process on our website, you will be able to securely and safely enter your credit card details. 2.1.2 PayPal: We are pleased to accept payments through PayPal, a secure and reliable online payment platform. You can make the payment using your PayPal account during the checkout process. 2.1.3 Bank Transfer: If you prefer to make a bank transfer, we will provide you with the necessary information to complete the transaction. Once the funds are received, we will proceed with activating the requested license. 2.1.4 Stripe: For credit card payments, we use the Stripe payment gateway to ensure transaction security. If you choose to pay by credit card, you will be automatically enrolled in an annual subscription. The payment will be automatically renewed each year, ensuring continuous access to Softshop software features. Please note that Softshop software licenses are annual subscriptions. If you have not subscribed through Stripe, you will need to renew the license payment each year using one of the other payment methods listed above.

 3. License Conditions
The following section describes the license conditions and terms for using the cloud-based software Softshop Cloud. Please read these conditions carefully before using the software, as the use of the software implies acceptance of these terms. 3.1 License Duration: The software is licensed, not sold, by Ottobyte. The license duration is valid for a period of one year, unless otherwise specified in the purchase invoice or specific contractual agreements. Please note that the license is subject to annual renewal. 3.2 Usage Restrictions: The software is intended for the exclusive use of the customer who has acquired the license. It is prohibited to distribute, copy, modify, or sublicense the software without the written authorization of Ottobyte. The customer is responsible for the use of the software by their staff and agrees to comply with all applicable laws while using the software. 3.3 Limitations on Transferability: The software license is limited to the customer who made the purchase and cannot be transferred or assigned to third parties without the written consent of Ottobyte. Any attempt to transfer the license without authorization will constitute a violation of the license terms and may result in the revocation of the license.Please note that these license conditions may be subject to changes by Ottobyte. It is recommended to review any variations to the conditions before using the software. The latest version of the license conditions will be available on our website.The customer is responsible for acquiring the necessary licenses for the operating systems and multi-user databases used in connection with the software, releasing Ottobyte from any liability regarding products not listed in the purchase invoice. 3.4 Customer Responsibility: The Customer is responsible for the use of the SoftShop Cloud Service. In particular, the Customer must not use the Service for illegal or immoral activities, nor to infringe upon the rights of third parties. All user data and information will be considered confidential and treated as such by the provider. The provider will not sell, transfer, or share such data and information with third parties without explicit user consent. The provider will not be liable for any data loss or service interruptions caused by force majeure events, including but not limited to fires, floods, power outages, cyber-attacks, or network issues. The provider will not be liable for any direct or indirect damages, including but not limited to loss of profit, data, or similar losses arising from the use of the service. The provider reserves the right to interrupt the service at any time and without notice in case of user violation of the terms of this agreement or for technical or security reasons. 3.5 Service Access: The Provider undertakes to provide the Customer with a personal and non-transferable access code for using the SoftShop Cloud Service. The Customer acknowledges that the Service is provided "as is" and that the Provider does not guarantee that the Service meets the Customer's needs or is free from errors or interruptions. 3.6 ​Data Backup: The Supplier undertakes to regularly do the
backup of the Customer's data on its server. The Customer acknowledges that it is always possible to download their data from the appropriate backup button present in the SoftShop Cloud service. The Customer is in any case required to make a periodic backup of his data at his own expense. In the event of closure of the company providing the service, it will not be obligated to provide or retain user data of the SoftShop Cloud service. Therefore, the user of the service is required to save all the data of interest on an external medium before the expiry of the contract or the possible closure of the service. We would like to inform you that our company does not provide any guarantee regarding data backup. Therefore, we are not obliged to reimburse any data loss and we hereby exempt ourselves from any liability for damages resulting from such lack of backup. 3.7 Software Bugs and Technical Issues: The Provider does not guarantee the immediate correction of all software bugs or technical issues but undertakes to do their best to resolve them within a reasonable period of time. The user also acknowledges that the Software is a complex product and may contain bugs or technical issues. The user has had the opportunity to test the Software before making the purchase and ensure that it meets their needs. Therefore, once the license is purchased, the Provider will not provide any refunds in case of software bugs or technical issues encountered by the user. 

4. Software Updates
We are committed to providing our software users with a consistently improved experience. For this reason, we regularly offer software updates that include new features, performance improvements, and bug fixes. 4.1 Cost of Updates: Software updates are included in the annual license fee. There are no additional costs for updates during the validity period of the license. However, if the license is not renewed at the end of the year, an additional cost may be required to continue receiving future updates. 4.2 Installation Methods for Updates: Our dedicated team will handle the installation of software updates. The updates are automatic and will be included in the annual License purchase price. 4.3 Update Frequency: Software updates are released periodically based on development needs and the introduction of new features. The frequency of updates may vary, but we are committed to providing regular updates to ensure that the software remains up-to-date and aligned with your business needs. 

5. ​Support and Assistance
We are committed to providing high-quality support and assistance to our customers. We are available to answer your questions, provide technical support, and assist you in resolving any issues that may arise while using our management software. 5.1 Contact Channels and Availability: Our support team can be reached through the following contact channels: Phone number: You can contact us by phone at 0831-1815236 during our availability hours .5.2 Availability Hours: We are available to provide support and assistance from 9 am to 1 pm and from 3 pm to 6 pm, Monday to Friday.5.3 Response Times: We strive to respond to support requests within a reasonable time. We do our best to provide a timely response and resolve your issues as quickly as possible. 5.4 Remote Support: If necessary, we can provide remote support by connecting to your computer using AnyDesk software. This allows us to view your screen and provide more direct assistance in resolving any issues.5.5 Technical Assistance: Our technical support team consists of competent and qualified professionals ready to assist you with any questions or problems that may arise while using the management software. We are here to provide you with the necessary support to ensure a positive and satisfying experience. To contact us via email, you can send your requests or questions to [email protected]. Please provide complete and accurate details to help us better understand your request and provide you with the best possible assistance. 

6.  Warranty Conditions
The following are the warranty conditions and terms offered for our management software:6.1 Limitations: (a) This software contains trade secrets, and in order to protect them, it is prohibited to engage in reverse engineering, decompile, disassemble, or otherwise reduce the software to a perceivable human form, except as provided by applicable law. It is prohibited to modify, adapt, translate, rent, lease, lend, or create derivative products based on the software or any part of it. (b) You may not transfer or assign the rights granted to you by this License to third parties without the prior written consent of Ottobyte.Termination: This License is in effect until terminated. This License will terminate immediately and without notice by Ottobyte or judicial pronouncement if you fail to fulfill any obligations under this License. Upon termination, the software, all accompanying written materials, and all copies thereof must be destroyed. Articles 5, 6, 7, 8, and 9 of this License will remain valid even after the termination of the License.6.2 Compliance with Export Regulations: The software may not be used, exported, or re-exported except as permitted by the laws of Italy and the jurisdiction in which the software was obtained.6.3 Limited Warranty: Ottobyte warrants for a period of sixty (60) days from the date of purchase (this limit is extended if the usage license is covered by the support and update contract until its expiration) that the support in which the software is embedded, if applicable, is free from defects in materials and workmanship under normal use conditions, and that the software as provided by Ottobyte has been tested for functionality in accordance with Ottobyte's Quality Plans. Any discrepancies in operation compared to what is stated in the user guide must be reported to the support office, preferably in writing, along with the necessary instructions to reproduce the error. Ottobyte does not guarantee that the product is error-free but guarantees that every possible attempt will be made to remove errors or provide an alternative solution as quickly as possible. Ottobyte shall not be held liable for any deterioration of the media after the product installation. After the warranty period expires, the computer media will not be replaceable.

7. Jurisdiction
In the event of a legal dispute between Ottobyte and the users of the website, the competent jurisdiction shall be the court of Brindisi, in accordance with the applicable laws.7.1 Applicable Jurisdiction The applicable jurisdiction for any disputes shall be that of the city of Brindisi, Italy.7.2 Competent Court The competent court to resolve disputes shall be the Court of Brindisi, Italy.This provision establishes the agreement of the parties regarding the jurisdiction and competent court for any dispute arising from the use of our services or the relationship between Ottobyte and the users of the website.Please note that this clause does not preclude the possibility of resorting to alternative dispute resolution methods, such as mediation or arbitration, if the involved parties agree to such methods outside the judicial system.

8. Dispute Resolution
In the event of a dispute between Ottobyte and the users of the website, the following procedures can be followed for resolution:8.1 Contact Customer Support If you have a dispute or require assistance, you can contact our customer support service. You can send an email to [email protected] or call the phone number 0831-1815236. Our support team will be available to provide assistance and seek a resolution.8.2 File Complaints or Reports If you wish to file a complaint or submit a report, you can do so by sending an email to [email protected]. Please ensure that you provide all relevant information regarding the dispute or report so that we can evaluate it and respond appropriately.8.3 Amicable Resolution Ottobyte encourages amicable resolution of disputes. Therefore, we will strive to address users' concerns promptly and in a manner that achieves a satisfactory solution for all parties involved.8.4 Other Dispute Resolution Options In addition to the procedures described above, the parties involved may agree to utilize alternative methods of dispute resolution, such as mediation or arbitration. Such options can be explored mutually to reach an effective and less formal solution compared to the judicial system.Please note that the availability of such alternative options and their respective procedures may vary depending on the specific circumstances and applicable laws.Ottobyte is committed to working in good faith to resolve any disputes and provide assistance to its users.

9. Information on Right of Withdrawal
Please note that for the purchase of our management software, the right of withdrawal is not offered. Once the purchase is made and the usage license is obtained, it is not possible to return or refund the software.This policy is established because management software is a digital product that requires a usage license and cannot be returned or refunded once the license has been provided and activated.Before proceeding with the purchase of management software, it is recommended to carefully evaluate the product specifications, consult any available trial versions, and contact our customer support service to clarify any doubts or request further information.Ottobyte is committed to providing its customers with high-quality management software and assistance to ensure a satisfying experience. Therefore, it is advised to carefully assess business needs and software requirements before proceeding with the purchase.In case of issues or questions regarding the management software, please contact our customer support service. We will be happy to provide support and assistance to resolve any problems or provide further information about our products.